Terms & Conditions

LAST UPDATED · AUG 2026

01Who we are

Pawsport Concierge (“we”, “us”) is a pet concierge service based in Miami, Florida. We arrange pet travel documentation and coordination, and everyday pet services such as grooming, walking, veterinary visits, pet hotel stays and day care (together, the “Services”). By requesting or using the Services you agree to these terms.

02What we do — and what we don’t

We coordinate, prepare and sequence. We are not a veterinary clinic, an airline, a government agency or a law firm, and we do not provide veterinary, legal or immigration advice. Final decisions on pet travel are always made by airlines, veterinarians and government authorities.

03Quotes and payment

• Every engagement starts with a written quote. The price is fixed once you confirm it, unless the scope changes.
• Third-party costs (government fees, vet fees, airline pet fees, provider charges) are separate unless the quote says otherwise.
• Work begins after the agreed payment or deposit is received.

04Your responsibilities

• Provide accurate and complete information about your pet, your travel plans and existing documents.
• Make your pet available for required vet visits and appointments on the scheduled dates.
• Review documents we prepare and flag errors promptly.
• Deadlines in pet travel are strict; late information can make a departure date impossible through no fault of ours.

05Third-party providers

Groomers, walkers, veterinarians, pet hotels, transporters and airlines are independent providers, not our employees. We select them with care and coordinate them for you, but each provider is responsible for its own work and carries its own insurance.

06No guarantee of official decisions

We cannot and do not guarantee the actions of any government, border authority or airline — including entry decisions, quarantine orders, schedule changes or refusal of carriage. What we do guarantee is that the file we prepare complies with the published requirements in force at the time of preparation.

07Cancellations and changes

• You may cancel at any time in writing. Work already performed and third-party costs already incurred are non-refundable.
• If we have to abort a case because information provided was inaccurate or incomplete, the same rule applies.
• Date or route changes are re-quoted; documents are often date-bound and may need to be redone.

08Liability

To the maximum extent permitted by law, our total liability for any claim arising from the Services is limited to the amount you paid us for the engagement concerned. We are not liable for indirect losses such as missed flights, accommodation, or costs imposed by third parties or authorities.

09Communication

We work in the channel you choose — WhatsApp, iMessage, SMS, phone or email. Messages sent to your chosen channel count as delivered. Our desk hours are 8am–10pm ET, every day.

10Privacy

We use your contact details and your pet’s information only to deliver the Services and never sell them. A separate Privacy Policy will be published on this site.

11Changes to these terms

We may update these terms from time to time. The version published on this page applies to new engagements from its “last updated” date.

12Governing law

These terms are governed by the laws of the State of Florida, USA. Any dispute will be resolved in the courts of Miami-Dade County, Florida.

13Contact

Pawsport Concierge · Miami, FL
hello@pawsportconcierge.com · (305) 954-0956